Privacy Policy

Privacy Policy

Combined Property Consultants

(Trading as My Property Consultants Pty Ltd (ACN: 089 556 847))

My Property Consultants Pty Ltd is committed to protecting your privacy and handling personal information responsibly in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This Privacy Policy explains how we collect, use, disclose and manage personal information through our website and when providing our real estate services.

If you do not wish to provide personal information to us then you do not have to do so, however it may affect your use of this site or products and services offered on or through it.

  1. General Information

This website is operated by My Property Consultants, a licensed real estate agency in New South Wales.

All material on this website, including but not limited to property descriptions, price guides, floor areas, land sizes, photographs, addresses, marketing content and related information, is provided for general information purposes only.

Information has been supplied to us by property owners, third parties and other sources we believe to be reliable. However, we have not independently verified all information.

To the fullest extent permitted by law, My Property Consultants makes no representation or warranty as to the accuracy, completeness, currency or suitability of the information contained on this website.

2. NSW Fair Trading & Consumer Law Compliance

My Property Consultants operates in accordance with:

  • The Property and Stock Agents Act 2002 (NSW)
  • The Property and Stock Agents Regulation 2022 (NSW)
  • The Australian Consumer Law
  • NSW Fair Trading guidelines

We are committed to ensuring our advertising is not false, misleading or deceptive.

Prospective purchasers and tenants must make their own enquiries and should not rely solely on information published on this website. We recommend obtaining independent legal, financial and professional advice before entering into any transaction.

3. Limitation of Liability

To the extent permitted by law, My Property Consultants, its directors, employees, contractors and related entities are not liable for any direct, indirect, incidental or consequential loss or damage arising from:

a) Use of this website
b) Reliance on information contained on this website
c) Errors, inaccuracies or omissions
d) Unavailability or interruption of website services

Nothing in this disclaimer excludes liability which cannot be excluded under Australian law.

4. Pricing & Property Information

Prices, rental amounts and availability are subject to change without notice.

Published price guides are provided in good faith and in accordance with NSW Fair Trading requirements. However:

  • Properties may be sold or leased prior to update
  • Market conditions may change
  • Offers may vary from advertised ranges

All interested parties should confirm pricing and availability directly with our office.

5. Online Calculators

Any financial calculators provided on this website are for indicative purposes only.

Results:

  • Are estimates only
  • Do not constitute financial advice
  • Do not represent loan approval or borrowing capacity

You should seek independent financial or legal advice before making property or financial decisions.

6. Third-Party Links

This website may contain links to third-party websites.

These links are provided for convenience only. My Property Consultants does not control or endorse the content, privacy practices or security of third-party sites.

Accessing third-party websites is at your own risk.

Where permitted by law, we may receive referral fees or commissions from third-party service providers. Disclosure will be made where required under NSW legislation.

7. Acceptable Use

By using this website, you agree that you will not:

  1. Use the website for unlawful purposes
  2. Attempt to gain unauthorised access to systems
  3. Upload malicious software or code
  4. Engage in data scraping or automated harvesting
  5. Transmit offensive, defamatory or unlawful material
  6. Impersonate any individual or entity

We reserve the right to restrict or terminate access where misuse occurs.

8. Amendments

We may update or amend these terms at any time without prior notice. Continued use of the website constitutes acceptance of any updated terms.

9. Governing Law

These terms are governed by the laws of New South Wales and the Commonwealth of Australia. Any disputes are subject to the jurisdiction of NSW courts.

PART B – PRIVACY POLICY

10. Our Commitment to Privacy

My Property Consultants respects your privacy and is committed to protecting your personal information.

We manage personal information in accordance with:

  • The Privacy Act 1988 (Cth)
  • The Australian Privacy Principles (APPs)
  • The Property and Stock Agents Act 2002 (NSW)

By engaging our services or using our website, you consent to the collection, use and disclosure of personal information as outlined in this policy.

11. Why We Collect Personal Information

We collect personal information where reasonably necessary to:

  1. Market, sell and lease property
  2. Conduct property appraisals
  3. Manage rental properties
  4. Verify identity as required by law
  5. Assess tenancy applications
  6. Administer trust accounts in accordance with NSW legislation
  7. Comply with legal and regulatory obligations
  8. Provide marketing communications (where permitted)

If required information is not provided, we may be unable to deliver our services.

12. Types of Personal Information We Collect

Depending on the services provided, we may collect:

  • Full name and contact details
  • Residential or business address
  • Date of birth
  • Employment details
  • Income and financial information
  • Credit-related information
  • Rental history and references
  • Identification documents (driver licence, passport)
  • Bank account or payment details
  • Property ownership information
  • Any other information reasonably required for our services

Sensitive information is collected only where permitted by law.

13. How Information Is Collected

We may collect personal information:

  • Directly from you
  • Through our website forms
  • During inspections or open homes
  • By phone, email or in person
  • From referees, brokers, solicitors or conveyancers
  • From publicly available registers
  • As required under NSW legislation

Website Analytics & Cookies

When you visit our website, we may collect technical information such as:

  • IP address
  • Browser type
  • Pages viewed
  • Access times

Cookies may be used to improve website functionality. You may disable cookies through your browser settings.

14. Disclosure of Personal Information

We may disclose personal information where reasonably necessary to:

  • Buyers, sellers, landlords and tenants
  • Solicitors and conveyancers
  • Mortgage brokers and lenders
  • Property valuers and inspectors
  • Tradespeople and contractors
  • Marketing service providers
  • IT and cloud storage providers
  • Government bodies including NSW Fair Trading
  • Courts and tribunals where required

We only disclose information necessary to perform our services or comply with legal obligations.

15. Overseas Disclosure

Some third-party service providers (such as CRM systems or cloud storage providers) may store data overseas.

Where this occurs, we take reasonable steps to ensure overseas recipients comply with Australian privacy standards.

By providing your information, you consent to such disclosure where reasonably necessary.

16. Data Security & Retention

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.

Security measures include:

  • Secure servers
  • Password protection
  • Access controls
  • Staff training
  • Secure document storage

Personal information is retained only as long as required by law or for legitimate business purposes, including statutory record-keeping obligations under NSW property legislation.

17. Marketing Communications

We may send marketing communications in accordance with the Spam Act 2003 (Cth).

You may opt out at any time by:

  • Clicking the unsubscribe link in emails; or
  • Opting out via text message
  • Contacting our office directly.

We do not use sensitive information for direct marketing.

18. Access & Correction

You may request access to or correction of your personal information by contacting us via email or phone.

We will respond within a reasonable timeframe and in accordance with the Privacy Act 1988 (Cth).

19. Privacy Complaints

If you believe we have breached your privacy rights, please contact us in writing.

We will investigate and respond within a reasonable period.

If you are not satisfied with our response, you may contact:

Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au

You may also contact NSW Fair Trading where the matter relates to property services.

20. Policy Updates

We may amend this Privacy Policy from time to time. The current version will always be available on our website.

21. Contact Details

My Property Consultants
Unit 1, 33 Village Circuit
Gregory Hills NSW 2557
Phone: 02 4605 0600
Email: [email protected]

Last updated March 2026